A self-service front-door that actually works.
IC scan, QR scan, registration, payment and queue ticketing — all in one kiosk that's been hardened in real Asian hospitals. Built to relieve counter congestion and keep front-desk staff focused on the cases that need them.
Scan to check in
IC · Passport · App QR
Where the front desk breaks down
Manual registration was designed for a clinic with three counters and a clipboard. It doesn't scale to a hospital with thousands of daily walk-ins.
Long registration queues
Patients spend 15-30 minutes waiting just to register, especially at the morning rush — and some walk out before they get to the counter.
Overloaded front-desk staff
Counter staff burn most of their day on repetitive data-entry, instead of helping the patients who actually need a human.
Manual data-entry errors
Mistyped IC numbers, wrong DOBs and duplicated records propagate everywhere — billing, insurance, EMR — and cost real money to clean up.
Peak-hour bottlenecks
A 90-minute morning bottleneck cascades through the whole day — late consults, late labs, late discharges, late cashier.
For Clinicians
- Patients arrive at consult already verified, with notes ready in the EMR
- No more chasing IC numbers or appointment slips at the counter
- Clinic flow becomes predictable — fewer mid-session interruptions
- Standardised intake reduces missing demographics in records
For Operators & Executives
- Cut counter staff workload by up to 40% during peak hours
- Reduce patient registration time from minutes to seconds
- Capture payment at the front door, not at end of visit
- Visible, branded touchpoint that signals modernity and trust
- Plays nicely with your existing HIS / billing / queue systems
What It Is
Built for real workflows, not slide decks.
Qmed Self-Service Kiosk is an enterprise-grade kiosk platform for hospital and clinic front doors. It handles registration, identity verification, queue ticketing, payment, and check-in across out-patient and specialty clinics, with full integration into your existing HIS, billing, and queue systems.
Core Capabilities
Self-service that actually works in hospitals
Each capability is born from watching real check-in queues — and fixing what we saw fail.
AI-powered ID capture
Patients place their IC, MyKad, MyKid or passport on the scanner — the kiosk extracts demographics in under two seconds, no typing required.
- IC, MyKad, MyKid, passport
- OCR auto-fill into HIS
- ~99% recognition accuracy
Every check-in scenario, one flow
New patient, returning patient, walk-in, scheduled appointment — the kiosk handles each path in under 15 seconds without staff intervention.
- New & returning patients
- Walk-in or appointment-based
- Auto-fill returning profiles
Live queue routing
On check-in the patient is issued a queue number and routed to the right department automatically — no second stop at the information counter.
- Instant queue ticket
- Department-aware routing
- Real-time sync with queue boards
Front-door payment
Take deposits or co-pay collection right at the kiosk so the cashier counter isn't the discharge bottleneck.
- Card, e-wallet and QR
- Upfront deposit collection
- Auto-posted to billing
From scan to queue in seconds
A four-step flow that replaces five minutes of counter work with a fifteen-second self-service moment.
Scan ID
Patient places IC, MyKad or passport on the kiosk reader.
Profile retrieved
Existing record is matched, or a new profile is auto-created from the ID.
Visit confirmed
Booked appointment is verified, or a walk-in service is selected.
Queue issued
Patient receives a queue ticket and is routed to the right department.
The Self-Service Kiosk advantage
Operational, financial and patient-experience improvements you can measure in weeks, not quarters.
Operational
- Up to 90% faster patient registration
- Counter staff freed for clinical-support work
- Lower data-entry error rate across HIS
Financial
- Lower manpower cost per visit
- Higher front-door payment capture
- Fewer billing rework cycles
Patient Experience
- Smoother arrival, no first-impression queue
- Self-service autonomy in patient's own language
- Predictable wait time from the moment of arrival
Outcomes & KPIs
Outcomes you can measure.
We design every deployment to deliver measurable change — not just a feature list.
Average registration time per patient
Counter staff utilisation during peak periods
Front-desk queue length at peak hour
Payment-at-arrival vs payment-at-discharge ratio
Patient satisfaction with check-in experience
Deployment
- Touch-screen kiosk hardware with branded enclosure
- On-prem or private cloud back-end (no public exposure required)
- Integrates with your existing HIS / billing / payment terminal
- Multi-site management console for hospital groups
Security & Governance
- PDPA-aligned identity capture and data handling
- Local-only payment terminal pass-through (PCI scope minimised)
- Audit logs of every kiosk transaction
- Role-based remote admin and template version control
The plain truth.
Most kiosks die after 6 months because they're treated as a hardware purchase, not an operations problem. We treat kiosks as part of your patient flow — with HIS integration, governance, and counter-staff workflow design from day one.
Ready to deploy Self-Service Kiosk?
Talk to our team about your hospital's rollout. We'll scope a pilot that fits your reality — not a generic demo.