Terms of Use

By accessing or using Qmed Asia's platforms, services, and websites (collectively, the "Services"), you agree to be bound by these Terms of Use and all applicable laws and regulations.

If you do not agree with any of these terms, you are prohibited from using our Services.

QueueMed Healthtech Sdn Bhd provides a connected healthcare platform, including:

• Journey Suite — Out-patient access: appointments, kiosks, queue management, indoor navigation, patient portal, and feedback.
• Connect Suite — In-patient operations: SmartWard, vital-sign integration, nursing workflows, bed management, and bedside systems.
• AI Suite — Clinical AI in the workflow: documentation, decision support, rostering, and governed agentic tools.
• Engage Suite — Healthcare professional engagement: referrals, captive media, CME, and medical community outreach.

Specific modules, deployment models, and contractual terms may be governed by separate agreements with your hospital or organization.

As a user of our Services, you agree to:

• Provide accurate, current, and complete information during registration.
• Maintain the security of your account credentials.
• Accept responsibility for all activities under your account.
• Use the Services only for lawful healthcare purposes.
• Comply with all applicable healthcare regulations and professional standards.
• Not attempt to circumvent any security measures or access restrictions.

• Always seek the advice of qualified healthcare providers for medical conditions.
• Do not disregard professional medical advice based on information from our platforms.
• In case of medical emergency, contact emergency services immediately.
• Our AI tools provide decision support, not definitive medical diagnoses.

All content, features, and functionality of our Services are owned by QueueMed Healthtech Sdn Bhd and are protected by international copyright, trademark, and other intellectual property laws. This includes:

• Software, algorithms, and AI models.
• Text, graphics, logos, and designs.
• Clinical protocols and decision trees.
• Documentation and training materials.

You may not reproduce, modify, distribute, or create derivative works without our explicit written consent.

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal and health-related information. By using our Services, you consent to such data practices where applicable.

To the fullest extent permitted by law, QueueMed Healthtech Sdn Bhd shall not be liable for:

• Any indirect, incidental, special, or consequential damages.
• Loss of data, profits, or business opportunities.
• Medical decisions made based on platform information.
• Service interruptions or technical failures beyond our reasonable control.

We reserve the right to suspend or terminate your access to our Services at any time, with or without cause, with or without notice, effective immediately where permitted by law or contract.

Upon termination, your right to use the Services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive.

These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia, unless otherwise agreed in a separate written contract.

For questions about these Terms of Use, please contact us: