From bill to e-receipt in under a minute.
The Qmed Self-Payment Kiosk lets patients settle deposits, co-payments and final bills on their own — card, e-wallet and QR pay supported, with automatic e-receipts and live sync into your billing system. Less queue at the cashier, faster discharge, cleaner books.
Amount due
RM248.50
Where billing breaks down today
Most hospital billing counters are still designed for the way payments worked twenty years ago — one terminal, one cashier, one queue.
Cashier queues at discharge
Patients ready to leave end up waiting at billing — turning a positive experience into a final frustration.
Slow manual reconciliation
Cash and card payments need to be reconciled by hand, delaying end-of-shift close and end-of-day posting.
Missing or misposted receipts
Paper receipts get lost; manually-keyed amounts get mistyped — both create downstream insurance and audit pain.
Cash-handling overhead
Float, change, deposits and bank runs all add operational risk and tie up admin staff who could be doing more.
For Clinicians
- Patients leave on time — discharge isn't held up by billing
- Less “please pay at the counter” conversations during ward rounds
- Co-payments and deposits collected before consult or admission
- No manual paperwork shuttle between ward, cashier and billing
- Faster, cleaner end-of-day close for unit teams
For Operators & Executives
- Reduce cashier headcount or reallocate to higher-value work
- Shorter discharge cycle and faster bed turnover
- Higher upfront-deposit collection rate
- Fewer reconciliation errors and lower revenue leakage
- Better cash-handling controls and audit trail
What It Is
Built for real workflows, not slide decks.
The Self-Payment Kiosk is the dedicated payment surface of the Journey Suite. It accepts card, e-wallet and QR payments for deposits, co-payments and full settlements, issues e-receipts to the patient, and writes every transaction back into your hospital billing system in real time — with full audit trail and reconciliation built in.
Core Capabilities
Built for the way patients actually pay
Every feature is there because we watched it fail at the counter and decided to fix it.
Multi-channel payment
Card, e-wallet and QR Pay supported on the same kiosk — patients pay how they prefer, no fallback to the counter required.
- EMV chip and contactless card
- DuitNow, Boost, TnG, GrabPay
- Reload-on-the-spot e-wallets
Instant e-receipt
Patients receive an itemised e-receipt by SMS or email within seconds — no paper, no waiting, no “can you reprint that?”
- SMS / email receipt
- PDF download via QR
- Wallet pass support
Auto-reconciled with billing
Every payment is posted back to your HIS billing module live — end-of-day close happens by itself, not by spreadsheet.
- Real-time HIS write-back
- End-of-day auto-reconciliation
- Audit-ready reporting
Flexible bill flows
Use it for upfront deposits at registration, co-pay collection mid-visit, or full settlement at discharge — same kiosk, different flow.
- Pre-consult deposits
- Mid-visit co-payments
- Discharge settlement
From scan to e-receipt
A five-step flow that replaces a queue at the cashier with a private 60-second self-service moment.
Lookup bill
Patient scans IC, queue ticket or QR code — outstanding bill is shown instantly.
Choose payment
Card, e-wallet or QR Pay — patient picks their preferred channel on the kiosk.
Authorise & confirm
Payment is authorised securely; the kiosk confirms success on screen.
E-receipt sent
An itemised e-receipt arrives via SMS or email within seconds.
Posted to HIS
Transaction is written back to billing in real time — reconciled automatically.
The Self-Payment advantage
Operational, financial and patient-experience improvements you can measure in weeks, not quarters.
Operational
- Discharge time reduced significantly
- Cashier queue eliminated at peak hours
- Less manual reconciliation overhead
Financial
- Higher upfront-deposit collection
- Fewer reconciliation errors and write-offs
- Lower cash-handling and bank-run cost
Patient Experience
- Faster, more dignified checkout
- No queueing for the final step of the visit
- Instant, itemised digital receipt
Outcomes & KPIs
Outcomes you can measure.
We design every deployment to deliver measurable change — not just a feature list.
Reduction in average discharge time
Lower cashier-counter wait times at peak hours
Higher upfront-deposit collection rate
Reduction in reconciliation errors per cycle
Fewer escalations from billing back to ward
Deployment
- Free-standing or wall-mounted kiosk hardware
- Network integration with HIS / billing module
- PCI-DSS compliant payment-terminal integration
- Configurable bill-lookup flow per hospital
Security & Governance
- PCI-DSS aligned card-data handling
- Tamper-evident hardware with audit logs
- Role-based access for service and reconciliation modes
- PDPA-aligned receipt and patient identifier handling
The plain truth.
A self-payment kiosk only works if it removes the cashier queue without creating a tech-support queue in its place. We sweat the boring stuff — receipt formats, reconciliation reports, fail-safe behaviour when the network blips — so the kiosk just keeps working on Friday at 5pm.
Ready to deploy Self-Payment Kiosk?
Talk to our team about your hospital's rollout. We'll scope a pilot that fits your reality — not a generic demo.